Planet Drupal

You can make the most elegant, relevance-based site search appliance possible -- but, still, sometimes you’re going to want to ‘game’ the system. Manipulating site search results sounds nefarious, but really it’s all about providing the most…

Our annual pilgrimage to Drupalcon is just two weeks away and we are very excited for another unforgettable conference filled with community momentum, thought leadership, and partnership. With several sessions, summits, tracks, and booths to visit this year, I thought I would highlight some key places to find some of Phase2's finest at the conference!

Radix is a Bootstrap 4 powered theme which is set up out-of-the-box to compile the Bootstrap library locally. It is targeted towards advance front-end developers who want total control on how Bootstrap is loaded and comes with Browsersync and Font Awesome built-in. The theme doesn’t support loading Bootstrap via a CDN out-of-the-box. I’d recommend you look at the Barrio theme if you prefer to load everything through a CDN.

Because you’re compiling Bootstrap, you get the added benefit of being able to modify the _variables.scss which is used to customize Bootstrap and can control what SASS components get imported. By importing only what you need you can drastically reduce the size of the compiled CSS file.

The theme comes with a Drush command (Drush 8 only), drush radix "Theme name", which makes it easy to generate sub-themes. The sub-theme comes with a package.json which has all the required packages.

Just run npm install, then npm run dev to compile Bootstrap. It uses laravel-mix to compile everything so you don’t have to spend time configuring webpack files.

In this tutorial, you’ll learn how to install Radix, create a sub-theme, how to compiling everything and learn about Radix Layouts.

Drupal 8 has a multitude of field types to cover a large number of use cases and situations when it comes to structuring and modeling content. Among these, we have a List field type which, as its name suggests, allows us to configure an input field based on a list of predefined options. This list of options must be set manually in the field's storage options at the time of creation. But we can also use this field based on a list of options that can be provided dynamically. Let's look at how we need to proceed to have a field that allows us to choose from a list of dynamic options.

What is govCMS?

The govCMS distribution is supported in Drupal 7 and Drupal 8 version, which has installation profiles for Australian government websites and it is being actively managed on Github (https://github.com/govCMS/govCMS8) and features are maintained from https://www.govcms.gov.au/.
 

To work with govCMS, we have to take care of some factors in order to create a site with the govCMS platform.
 

They have limited number of the module they support and we have to stick to that only and need to find alternate options with the twig and preprocess functions only and they do not allow us to create custom modules as well.
 

Here is the list of modules that they support: https://www.govcms.gov.au/govCMS-d7-modules
 

Unfortunately supported modules for Drupal 8 are less compare to Drupal 7, but we can create support request of community and if it's valid then they can include a module on SaaS platform.
 

Our Experience about working with govCMS

We have worked with govCMS for one of our clients from Australia, who is working with another agency before we met, and already he had started site development with them, and fortunately, he gets to know about the quality of work done so far from the previous agency.

 

They have added lots of contrib modules and to achieve some functionality they have created custom modules as well, but as the govCMS platform doesn't support such modules we have to flush out all existing implementation and started from the beginning.

 

All features which are build using custom/contrib modules, we had to find alternatives and get things done only with supported modules and using preprocess functions and twig alters. and along with that, we have to make sure that site is WCAG compliance as it is a government website they must be. So all things we delivered to the client successfully as per the client's expectation with the boundary of govCMS restriction.


 

More details about what is govCMS

Drupal gets big in the Australian Government
 

With almost half of Australian Government departments now running Drupal, and hundreds of more sites now live within various agencies, Drupal has transformed the way government websites are built and managed.
 

Drupal 7 : https://www.drupal.org/project/govcms

Drupal 8 : https://www.drupal.org/project/govcms8
 

The aim is to provide a single solution for unclassified websites using a common codebase and a shared feature set on a scalable and secure list infrastructure.

govCMS distribution is supported as SaaS by amazeelabs in collaboration with govCMS community and it supports several contributed modules which are available, here is a list of modules which can be used with SaaS https://www.govcms.gov.au/govCMS-d7-modules.
 

Workflows and Ahoy

It is interesting to see that the .ahoy.yml is just a set of command shortcuts, which is similar to the scripts section of a composer.json. Every implementation can be smoothed over by a single Ahoy command, and the underlying implementation can evolve without the developer even noticing.

Speculating, I think the hardest part about adding Ahoy commands will be naming them. Even then, the GovCMS team will have the luxury of focussing on the "SaaS govcms 8 on Lagoon" use case, rather than something like BLT which attempts to have commands for "any Drupal anywhere".

Every store owner dreams that their shopping cart is full of goods and successfully proceeds to checkout. There are general shopping cart tips to achieve this. Today, we will focus on Drupal Commerce stores that have many ways to make your cart convenient and attractive. To implement them, there are useful Drupal 8 modules for Drupal Commerce shopping cart, which we will review right now.

Read more


DrupalCamp London brought together hundreds of Drupalers of all stripes and sorts.This includes of course the C-suite: big movers, entrepreneurial founders, diverse CXOs—those leaders tasked with driving both consistency and change at their agency.

As a user experience designer, most of my career has been focused on designing for adults. When the opportunity arose to help redesign a product for kids, I jumped at the chance to learn something new. Though, switching focuses from serving adult audiences to children proved to be a challenge. I'm not a parent and also usually do not interact with kids on a daily basis.

How do customers choose a brand or company?

When we think of what influences a consumer on which brand to pick we usually think of advertising, right? Well, while advertising does have some impact in the customer decision making process, what matters more is the customer experience provided. Nowadays, in order for a company to be able to stay relevant in the field that it is activating, it has to be able to provide a seamless customer experience.

Customer experience makes or breaks a business

At this moment, the customers have the power to really punish a company for not providing the products or services on par with the competition. Given the fierce rivarly between businesses and the wide range of competitors, a customer has the power to change companies at will, without any consequences. What this means is that, companies have to increasingly keep up with the rising expectations of the consumer. According to the studies, half of the customers are prone to leave a good or bad review regarding the satisfaction of the services or products provided by a company. This trend applies especially to the younger generations.

The importance of customer retention

So, why is it important to keep a customer? According to studies, it is five times more expensive to acquire a new client rather than to keep investing in an already existing customer. On top of that, the probability of selling to an already existing customer is significantly higher than to sell to a newly attracted lead. Also, already existing clients are more likely to try new products while also spending in general more than a new one.

What makes a customer leave?

The biggest reason why customers are leaving is usually the fact that they have received an unsatisfactory service or product from the company. Nowadays, consumers are quick to penalize a company for an unsatisfactory experience. On top of that they are well aware that their influence in the marketplace is stronger than ever, are willing to use that power to influence your companies reputation for both good or ill. The leading causes for customers leaving is that the company or brand is not taking into consideration the customer needs. On top of that, providing a poor customer support and not learning from the feedback also adds up to the customers leaving. Naturally, not every customer experience can be a positive one, at some point there are bound to be some mistakes, maybe a parcel is delivered on the wrong address or the product delivered is in poor condition. Now, when those situations arise, the customer is taking into account how the company is responding to those situations. If the client has the feeling that he is putting more effort in fixing the problem than the company, then he is way more inclined to spread the word about his bad experience to others, while also being more prone towards switching brands altogether.

What should you do to prevent customers from leaving?

The best way to prevent a customer from leaving is to provide a really good customer experience. To do that, it is good to take into consideration that companies have to provide a good customer experience across every step and stage of the customer life cycle. Moreover, customers expect ease and convenience every step on the way regardless of how, when or why they are in contact with your company. Also, customers consider that speed is paramount. Basically, they expect to get what they need without delay. When filing a complaint, the consumers also want for it to be immediately addressed, same goes for when they post a review. One way of keeping customers is to make a loyalty program rewarding them with something of value for their loyalty. This way, the customer is going to feel that he is appreciated and he is going to be more likely to stick around and be a good consumer to you.

Why is this important for your Drupal business? Basically, you can apply this information to your Drupal business in a couple of ways. You can take into consideration the needs of your customer by researching and asking him about the kind of website he wants to have build for him. You should provide your customer with features that make their website more easy-to-use, for example by installing our Glazed Builder visual page builder. Next, you can take into account the feedback provided by your client, regarding the website you are building for him. After the project is done, you can provide fast customer service and support. It is important your support is available through your customer's preferred channel, whether that be email, phone, or  making all these elements add up to a seamless customer experience, which your client will be more than thrilled to be a part of. Conclusion

Key insights to keep in mind: 

  • Provide a seamless customer experience
  • Take into consideration the customer needs
  • Personalize the experience based on every consumer
  • Take negative feedback into consideration
  • Provide fast service and customer support
  • Reward loyalty 

If you want to be competitive on the market, then be sure to deliver an unforgettable customer experience to your consumer. Nowadays, customers are sure to punish or reward a company or brand according to the experience that was provided, so, be sure to be on the good side of the consumer to be able to reap most of the benefits.

OPTASY Team Favorite Drupal Blog Posts from March: Top 5 adriana.cacoveanu Wed, 03/27/2019 - 17:14

A handful of “life-saving” module releases, enlightening tutorials, well-curated  Drupal theme selections... This month has “spoiled” us with lots of valuable Drupal blog posts. Therefore, coming up with a shortlist of 5 Drupal blog posts has been quite a challenge for us here, at OPTASY.

But, in the end, we did manage to trim our bulky lists of favorites. To focus on our common preferences and keep only the following truly valuable pieces of content on Drupal in our final selection:
 

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